Origin."There's nothing to fear but fear itself".This well know quote of Franklin D. Roosevelt is a nice way of describing incidents. The core is plain and simple; allow chaos to exist and more chaos will be the result.
Chaos and order do not mix well, when after identifying an incident you wil want to go back to normal operating mode as quick as possible. All the time you allow chaos to exist, only negative results will be presented to you.
Example. A fire lasting a minute longer because noone starts fighting it, or someone with a heartattack not receiving adequate care as aid is not called upon. Examples enough, you may know some from your experience.
The fire raging on a minute longer, may result in your company having to work weeks longer to recuperate from the resulting damage. Not receiving CPR may have more permanent results. Situations with uncertainty as to who does what, how and when, result in chaos.
Forward. Processes and required assets are to be identified. Priorities, order and dependenciies are outllined. From this a runbook is built, to be used in case of (major) incidents.
Such a runbook describes who is to do what, when, how, who is informed, what is required for the result and so on.
For real: fire breaks out in your warehouse. The fire is out pretty quickly but some products have been lost. What was there in the first place, stock, spares, orders to be shipped? the runbook describes who needs to be contacted and hwo the situation can me remediated.
Preparations. setting up the runbook depends on the complexity of your organisation and to what extent you have information available. Usually the outline can be set up in a matter of weeks.
To obtain the required information to create the runbook FAITH, our consultant will speak with people in your organisation; management, personnel and IT to name a few. Time to set up the runbook depends mainly on the availability of informatio in your organisation and the approach you and HBC have chosen.